Talk resources
Rethinking How Organizations Change
Elisabeth Hendrickson & Joel Tosi
PMI Agile 2026 · July 26–28, 2026
Slides
About the session
Most organizations are in a constant state of change, yet few see meaningful results. Initiatives promise improvement but often create the illusion of progress while outcomes stay the same or get worse. In this keynote, Elisabeth Hendrickson and Joel Tosi challenged how we think about change. Drawing on systems thinking and real-world experience, they reveal why well-intentioned efforts often fail – and what it actually takes to shift outcomes at scale.
Instead of focusing on frameworks or surface-level fixes, this session explored how to read the signals that matter, understand the system you’re operating in, and identify the levers that drive real impact. For practitioners and leaders alike, this is a new way to approach change – not as a rollout, but as a system to be understood and shaped.